# Ibidunni Mejidade - Customer Support Specialist Source: https://hello.cv/ibidunnimejidade Surulere ## Links - Email - Phone ## About Results-driven Customer Support Specialist with 4 years of expertise in outbound and inbound communications, specializing in cold calling, objection handling, and persuasive lead conversion. Proven ability to build client trust, resolve complex issues efficiently, and drive continuous improvement through proactive team collaboration. Focused on exceeding service expectations and delivering exceptional customer value in dynamic environments. ## Work ### Customer Experience Representative | Oriki Group Managed comprehensive customer interactions and optimized service delivery to enhance client satisfaction and support sales objectives. - Delivered exceptional customer service, achieving high client satisfaction rates through proactive engagement and effective issue resolution. - Streamlined appointment scheduling and service flow processes, improving operational efficiency and client wait times. - Provided expert product advice and tailored solutions to clients, consistently aligning recommendations with individual needs and preferences. - Maintained extensive product knowledge and actively supported sales initiatives, contributing to overall revenue growth. ### Outbound Officers | Allstate Insurance Company of Canada Executed targeted outbound campaigns to generate leads, promote insurance products, and facilitate sales appointments with licensed agents. - Generated a consistent pipeline of qualified leads by conducting outbound calls to prospective and existing customers, exceeding monthly targets. - Educated over 500 potential clients on the features and benefits of Allstate's diverse insurance portfolio, including auto, home, life, and tenant coverage. - Identified critical customer needs through active listening, providing tailored product recommendations and facilitating referrals to licensed advisors, increasing conversion potential. - Converted leads from marketing campaigns, web inquiries, and third-party referrals into actionable sales opportunities, contributing to overall sales growth. ### Customer Service Officer | Flour Mills of Nigeria (FMN) Managed customer inquiries, resolved complex issues, and maintained accurate interaction records using advanced CRM and ERP systems. - Maintained detailed and accurate records of customer interactions using CRM and ERP systems, improving data integrity for audits and service reviews. - Served as the primary point of contact for resolving customer issues, effectively escalating complex cases to appropriate departments for timely resolution. - Provided comprehensive information on FMN products, including specifications, availability, and pricing, enabling customers to make informed purchasing decisions. - Streamlined communication channels to enhance customer satisfaction and reduce resolution times for product-related inquiries. ### Customer Service Representative | Grand Treg Supported customers with order management, shipment tracking, and product selection, ensuring a seamless and positive experience. - Assisted customers with order placement, shipment tracking, and resolution of order discrepancies, improving delivery accuracy by 15%. - Maintained and updated accurate customer records and account information in company systems, ensuring data reliability for follow-up and service. - Provided detailed product information and guided customers in selecting appropriate services or items, contributing to enhanced customer satisfaction. - Resolved customer inquiries efficiently, reducing average handling time by 10% while maintaining service quality. ## Education ### Federal University of Agriculture Abeokuta | Agriculture ## Languages - English ## Certificates ### ISC2 Certified in Cybersecurity ISC2 | 2024-01-01 ### Jobberman Soft-Skills Training Certificate Jobberman | 2022-01-01 ## Skills ### Up-selling Experienced ### Event Promotion Skills Experienced ### Compliance Knowledge Experienced ### Sales Closing Techniques Experienced ### B2B Sales Skills Experienced ### Cross-selling Experienced ### Sales Performance Tracking Experienced ### B2C Sales Skills Experienced ### Telemarketing Analytics Experienced ### Lead Generation Experienced ### Appointment Scheduling Experienced ### Zoho CRM Plus Experienced ### Zenoti Experienced ### G-Suite Experienced ### Salesforce Essentials Experienced ### Monday.com Experienced ### Hubspots Experienced ### Zendesk Experienced ### Nimble Experienced ### Customer Relationship Management (CRM) Experienced ### ERP Systems Experienced ### Cold Calling Experienced ### Objection Handling Experienced ### Persuasive Communication Experienced ### Multitasking Experienced ### Documentation Experienced ### Trust Building Experienced ### Team Collaboration Experienced ### Continuous Improvement Experienced ### Problem-Solving Experienced ### Product Knowledge Experienced ## Source Read this profile on Hello.cv: https://hello.cv/ibidunnimejidade Create your free profile at https://hello.cv